Refund & Cancellation Policy

Engagement: a scoped project, support period, or enablement session agreed in writing.

Digital deliverables: documents, code, diagrams, or other materials delivered electronically.

Start date: the date work begins or access to deliverables is granted.

Refund handling depends on (a) the type of engagement, (b) work already performed, and (c) deliverables already provided.

If there is a separate written scope document for a specific engagement, that document may include additional cancellation terms.

If you cancel before work begins, a refund may be possible depending on preparation already completed and any non-recoverable processing costs (if applicable).

To help assess eligibility, we may ask for the engagement reference details (date, scope name, and contact email).

Once work has started, time and preparation may have been allocated. Refunds may be limited. In some cases, partial refunds may be considered for clearly unused portions where feasible.

• If milestones are defined, we may evaluate refund requests based on milestone completion status.
• If deliverables have been provided, refund eligibility may be reduced or unavailable for delivered portions.

This policy aims to stay neutral; each request is evaluated using documented scope and delivery status.

Digital deliverables may be non-returnable once delivered. If a refund is considered, it will account for delivered materials and work time already completed.

If access is granted to materials and they have been used, refunds may be limited.

Refunds are generally not available for:

• Completed work already delivered under the agreed scope.
• Work that cannot be “undone” due to delivered documentation, code, or analysis outputs.
• Issues caused by missing information, unsupported environments, or restrictions outside our control.

Nothing in this policy limits rights you may have under mandatory consumer protection laws.

Email [email protected] and include:

• Your name and the email address used for the engagement.
• Engagement description (scope name or brief summary).
• Start date (if known) and the reason for the request.

We may request minimal verification details to protect both parties.

We review requests within a reasonable period after receiving necessary information. If a refund is approved, processing time may depend on the original method used.